Care built around people, not systems.
Harbour Hope is a fictional Australian cancer-support charity demonstrating what transparent, community-led care can look like.
See how support worksHow support becomes lasting change
Care that starts by listening
Our model connects the person’s priorities to practical help, trusted relationships and continuous learning.
- 1
Start here
Listen first
A navigator begins with what matters to the person, not a checklist of services.
How we check
Consent-based support plan and follow-up notes
- 2
Practical action
Remove practical barriers
Transport, meals, financial relief and clear information make treatment easier to reach and manage.
How we check
Service uptake, unmet-need logs and client feedback
- 3
Stronger together
Strengthen people and families
Counselling and peer connection help people feel informed, supported and less alone.
How we check
Wellbeing check-ins and voluntary outcome surveys
- 4
Keep improving
Learn and improve
Community feedback and transparent reporting shape what we fund and change next.
How we check
Annual impact review and public improvement plan
Accountability in plain sight
The proof points a supporter should be able to find without digging.
- 42
- Local support hubs
- 2,700
- Volunteer hours each month
- Annual
- Public impact report
Safety, dignity and choice
Everyone has the right to feel safe when asking for support
This fictional demo shows how Harbour Hope would prevent harm, listen without judgement and respond to every safeguarding concern.
We listen and believe you
You can raise a concern in your own words, with a support person or interpreter if you choose.
We respect privacy and choice
We only share information with people who need it to keep someone safe or meet the law.
Speaking up will not affect your support
Making a report will never be used to deny a service, placement, shift, or future involvement.
What happens after you tell us
We listen
A trained person records what you want us to know and checks what you need now.
We protect
We take practical steps to reduce risk and explain any action we must take.
We follow up
We agree how to contact you and keep you updated wherever it is safe to do so.
Choose how to raise a concern
Email the safeguarding lead
This demo address is shown as an example of a confidential reporting route.
Send a confidential emailCall the support line
For this demo, the fictional line is available 24/7. In immediate danger, call 000.
Call now
Be part of practical hope
Whether you need support or want to fund it, there is a clear next step.
Get support